Frequently Asked Questions

Purchasing

What DIR contracts do you hold?
What payment options do you take?
Are there other ways to order?
Does ARC provide leasing?
Does ARC provide special pricing for large quantity orders?
Can ARC provide hard to find items not listed on the website?
Can ARC add specific items to the online catalog to meet special needs?
Who should I contact for general customer service questions and/or concerns?
Can I pay with a credit card if I don't want to send in a Purchase Order?
Who do I contact for shipping questions?
Who do I contact about warranties?

Who should I contact at ARC?

Who do I contact for questions regarding an order in the Higher Education business?
Who do I contact for questions regarding an order in the Local Government business?
Who do I contact for questions regarding an order in the K-12 business?
Who do I contact for questions regarding an order in the State Government business?
Who do I contact for questions regarding an order in the Healthcare business?
Who do I contact for questions regarding a commercial business or individual consumer purchase?
Who do I contact for order tracking and delivery status inquiries?
Who do I contact for Returns?
Who is my Dedicated Representative?

Does ARC provide services such as data recovery and data migration?

Purchasing

What DIR contracts do you hold?

ARC is currently listed on more than 41 DIR contracts. We can provide product technologies ranging from desktops, laptops, servers and storage to printers, peripherals and software.

Our DIR contract partners include:

Dell Computers/Peripherals
Lenovo Desktops/Notebooks
Canon, Hitachi, Fujifilm, NEC, Viewsonic, Nikon, Brother, Epson, Infocus, Okidata
HP Printers, Consumables, HP Servers and Storage
EMC Data Storage & Software
IT Staff Augmentation
Lexmark Printers, Consumables
Brother Printers/Consumables
Xerox Printers, Consumables
Fargo, Epson, Panasonic, Pentax, Zebra Printers/Consumables
Panasonic Notebooks/Tablets/Toughbooks
Havis, Gamber Johnson Mounting Equipment
Cisco Networking
Ricoh Printers/Consumables
Quest Software
Parallels Software
ARC Professional Services

What payment options do you take?

Personal account holders can pay by credit card.

Business account holders can pay by credit card or establish a line of credit (pending approval).

Public sector account holders — State and local government, Education, Healthcare Providers — can pay by credit card or Purchase Order (pending approval).

Are there other ways to order?

You can also place an order by phone or fax. When calling to purchase an item from ARC you will need to either submit a Purchase Order through fax or email or call in a credit card number/wire funds/check with a specific ARC quote number referenced.

Does ARC provide leasing?

Yes, ARC provides leasing. Contact Us for more information.

Does ARC provide special pricing for large quantity orders?

Yes, please Contact Us for more information.

Can ARC provide hard to find items not listed on the website?

Yes, many times ARC can provide equipment that is unusual or difficult to find. Contact Us for more information.

Can ARC add specific items to the online catalog to meet special needs?

Yes, we’re serious when we say “We want to be your IT solutions partner.” If you have suggestions about how we can add or improve our online catalog, please Contact Us for more information.

Who should I contact for general customer service questions and/or concerns?

You may contact Customer Service at (512) 452-0651 ext. 200.

Can I pay with a credit card if I don't want to send in a Purchase Order?

Yes, you can. You will need to send your sales representative an email request referencing your quote #, provide cardholder information and fax # where ARC can fax credit card receipt.

Who do I contact for shipping questions?

For shipping questions please contact Customer Service.

Who do I contact about warranties?

Check with your ARC Account Representative to determine what kind of warranty comes standard for the product you’re considering.

Who should I contact at ARC?

Who do I contact for questions regarding an order in the Higher Education business?

Contact Customer Service at 512-452-0651 XT 210 or XT 213 for quotes, placing orders and current order status.